Last Thursday, I experienced two plumbing problems, one with a disposer pipe, the other with the gas hot water heater. Since I have American Home Shield, I had to submit two tickets; the disposer was assigned to Clockwise, the water heater to different company, SDL. When I contacted Clockwise to schedule, they were able to work me in immediately, so Justin and Josh showed up on Friday morning. The other company (SDL) told me their techs didn't work on the weekends and it would be Tuesday before they could schedule something for the water heater.
I mentioned the problem to the Clockwise techs, and they said to get AHS to transfer the ticket to them, and they could fix the water heater while they were here. I was able to do so, and they took care of both problems within the hour.
Needless to say, Clockwise provided a great customer experience- and SDL leaves a bad taste. Kudos to Justin and Josh!